Additional Information

Additional Information
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EmergencyShowers.com

Shipping & Returns

Shipping and Handling

EmergencyShowers.com offers flat shipping rates to mainland US and Canada.

Please call EmergencyShowers.com at 1-800-720-5006 if you require shipments to Alaska, or Hawaii, as additional shipping charges will apply. Shipment quotes for other countries can also be provided by calling EmergencyShowers.com. Any extra charges incurred for additional services, such as special handling by the carrier, or expiditing must be paid by the consignee.

The recipient of an international shipment may be subject to import taxes, customs duties and fees. These items are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; EmergencyShowers.com has no control over these charges, nor can we predict what they may be. 

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.In the event of LTL damages, we follow the NMFC (National Motor Freight Classification) laws that are regulated by the Federal Government.

Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.

Return Policy

If you are not satisfied with a product, contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and is subject to 15% restocking fee if not under warranty. EmergencyShowers.com inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. EmergencyShowers.com reserves the right to authorize product returns after 30 days have passed from the invoice date. Credit will be issued toward future purchases only.

How to Return

Call EmergencyShowers.com at 1-800-720-5006. Please have your invoice number & serial number on hand.

Limitations of Liability

In no event shall EmergencyShowers.com or any of its subsidiaries or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not be applicable.

Limited Warranty

All products sold to business customers are warranted by EmergencyShowers.com against defects in workmanship or materials under normal use for one (1) year after date of purchase from EmergencyShowers.com. At the discretion of EmergencyShowers.com, the exclusive remedy for any product it determines to be defective in workmanship or materials will be repair, replacement or refund of the purchase price.

Prices and quotes are subject to change without notice EmergencyShowers.com is not responsible for typographical errors.